Exchange & Return

EXCHANGE AND REFUND POLICY

At Shomo, we strive to ensure your satisfaction with every purchase. Please review our exchange and refund policy to understand how we can assist you:

Exchange and Refund Timeframe:

• We offer exchanges or refunds within 30 days from the date of purchase.
• For Jellycat and Pusheen branded products, the timeframe for refunds or exchanges is limited to 7 days from the date of purchase.

Conditions for Exchange or Refund:

• All returned items must be in their original condition and have all tags still attached.

Discretion in Refund or Store Credit:

• Shomo reserves the right to determine whether a refund or store credit will be provided, at our full discretion.

• Please note that shipping fees are the responsibility of the customer unless there is a defect.

We appreciate your business and are committed to providing you with quality products and service. If you have any questions or need further assistance, please do not hesitate to contact us.

PROCESSING REFUNDS:

1. Refund Eligibility: a. Refunds will only be issued to the original payment card used for the purchase. b. The same payment method must be used for the refund as was used for the original purchase.

2. Conditions for Refunds: a. To be eligible for a refund, customers must adhere to the terms and conditions outlined in our return policy. b. Refunds will be processed in accordance with our return policy, and customers are encouraged to review this policy prior to initiating a return request.

3. Method of Refund: a. Refunds will be credited back to the same credit or debit card that was used for the original purchase. b. For online orders, the refund will be processed electronically and credited back to the card within 3 to 5 business days from the date the returned item(s) are received and processed by our team.